Karl Folk

With more than 19 years of experience in customer success, Karl is a dynamic leader who has helped SaaS and cloud software vendor organizations become high-margin, high-retention businesses. a proven track record of successfully leading organizations through change so they can adopt customer success concepts and achieve measurable business and operational gains. A seasoned operations leader with extensive experience in professional services, advisory, inside sales, account management, customer success, support, and strategic alliance partnerships who can offer start-up and established businesses with strategy and vision to increase customer retention, profitability, and growth. Karl is renowned for providing goods and services that strengthen competitive market positions as well as for driving continuous process and performance enhancements to realize cost savings and have an influence on the bottom line.

Karl has held several significant positions throughout his career, including:

• Vice President Professional Services & Customer Success at Healthx (2018 to 2019)
• Executive VP of Global Service Delivery & Customer Success at Executive Networks (2016-2018)
• VP of Client Software Services at NextGen Healthcare (2012-2015)
• Senior VP Professional Services at RemedyMD, and 5) Global VP Professional Services at McKesson (2001-2007)

Prior to this, Karl served as an Executive Management Consultant for Texas Instruments (1995-2000).
Karl has a Bachelor of Arts in Marketing from the University of Maine and an MBA in Technology Management from Bentley College.